Shipping policy

At IMS Distribution, we are committed to delivering your orders quickly and safely.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Delivery times depend on your location:

Major cities: 3–4 business days
Outlying areas: 3–5 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Shipping Fees

orders above R10 000 are eligible for free shipping, anything less than R10 000 is subject to R200 Shipping fee

Courier Partners

We work with reliable courier services to ensure your order arrives in good condition. Tracking details will be sent to you once your order has been dispatched.

Delivery Requirements

Someone must be available at the delivery address to receive the order.
A valid ID or proof of purchase may be required upon delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with clear photos so we can assist you promptly.

Delivery Address Accuracy

Please ensure that all delivery details are correct on quote request. IMS Distribution is not responsible for delays caused by incorrect or incomplete address information.